SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 2stepbeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://2stepbeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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AND very fast
It arrived well packed, took a while but arrived within time limit, there is good communication with the store, today I will test and put additional data, thank you very much
it looks very good ..I will use it and comment ..it arrives fast ..I will.order again
thanks it came in a air proof pack to avoid breakage. although smaller than it looked. I haven't tried them yet
I haven't used it yet. Delivery is fast.
Concerned about the delay. But received right! Thank You store! Sorry! Recommend the seller!
Very good
The product arrived sooner than expected, super well-packed, nothing broke. The product is better than what you see in the image. Congratulations! @):-
Thank You
thank you the product is conform to the description!
No damage when arriving, the speed is very fast, the product is not bad. It feels not greasy after application and feels refreshing. Five stars
nice product. Quality is good. I am using two weeks and can say I see the result.
The product is well planned. One bottle a day, half a bottle in the morning and evening. After use, the face feels very refreshing, very moisturizing, the skin is not as dry as before, and the fine lines on the skin have changed. I will continue to buy. Thank you store
Thank you for sending my order carefully! everything is fine. Can't wait to use the essence! ! Satisfied shopping. highly recommended.
I have used this product for three days, the effect is very good, the face is moisturized all day, the fine lines are also changed, the face will not be dry, very good, recommend the store
I use the product every night and during the day. After using it during the day, my face is hydrated all day. I use it at night. After getting up, there will not be a lot of oil on my face. This product makes me happy
The store is very good, the product arrives very fast, I have been using it for two days, without any discomfort, I feel that my face is full of water, very comfortable, the acne marks on my face have also been improved, everything is good, Recommended seller
I bought a lot of things on the same day. Only this store shipped the fastest, the product arrived very fast, the packaging was good, the product was great, I was very satisfied, I recommend this store.
Ampules box was really good packed .Used it for about 3 days now ,can see the difference already . Hydrating and not sticky. I'll order more from the store. Thanks
Excellent Product
I hope it works out.
cannot wait to try it