SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 2stepbeauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://2stepbeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I am very happy with my purchase. The item is very nice and the store is terrific. Thank you.
recieved within few days, fast shipping
Fast delivery, store Thank you, very nice. everyone recommend. delivery for a week Thank you .......
Užsakymą gavau per 12 dienų. Prekė pristatyta tvarkinga. Įjugiau, patikrinau, dlgčioja Gana outlet :) vėliau parašysiu, Kai Keleta savaičių panaudosiu.
just got it so I don't know how much this thing will do, but I have hopes lol
Packaging was very presentable item as described
Very happy with this device!!!
can't tell results yet but package great condition and very fast shipping. happy with my purchase.
amazing thank you
Drove quickly, works. A little plucks at high power. I can not say anything about the effect yet, I hope it will be :-)
Wow! Fab. This came in a week to the uk! Thank you! Excellent product!
Thank you store very pleased !!!!
The parcel arrived in 10 days! Ali Express record. Works great. Tingling. About the effect I will add a review. Thank you store
Terrific ~~ like the mood for dish
The product is exactly it says - I used if for first time and def tingles and my skin feels great - I think it is a winner - very quick postage
Very fast delivered. Looks good. Is a gift so haven't tried.
Na, gavau Labai greitai. BET stebūklų nebūna, naudoju 1sav. Cash Dien, tikrai neišlygina net smulkių raukšlių, apie mimikos raukšles net kalbos negali būt. BET, Kad giliau įveda haliuroną Tai tikrai. Vedais daugiau prisisotina. Tapo švelnesnis IR net GI gal skaistesnis. Parašysiu Dar Po mėnesio.
Very good product, quick delivery.
I arrive fast and it works very well only that I need the manual in Spanish have it?
Very fast delivery to Estonia.
And arrived fast, Li should I try it and you will know how THANK YOU. BEST SELLER
Second time ordering. This time is a gift for my sister. Arrived very quickly and works well. Highly recommend
Works for home use, gentle treatment but satisfactory (don't expect miracles, nevertheless after one month, my skin is more idrattata which is already a good thing, oval remained the same, no effect liftante, but maybe it is early to tell. product arrived fast, well packed. Purchase recommended.
Everything came very well packed, everything works, the effect is. I really like
thanks item recived 20 days to sg.